Faq-s | Greater London | Central Tickets

FAQ's

Below are the answers to the questions we are most commonly asked.  If your query is not answered here, please get in touch with us and we'll be happy to answer your questions.

 

I have a query about my booking, should I contact the venue directly?

No, you must always direct any enquiries to Central Tickets and never contact the venue directly.  This is an important rule of membership

 

Do you offer telephone support?

No, we're a very small team and need to be able to prioritise our workload.   You can use our contact us form to reach us and we'll get back to you as quickly as we can.

 

I have access needs, can I join Central Tickets?

Absolutely - Central Tickets is totally inclusive. 

 

Access Bookings for Seat-Filling Opportunites

For seat-flling bookings, the only thing we ask is that you get in touch with us so that we can reach out to the venue on your behalf to make sure they can accommodate you. Sometimes the venues do not have access and we wouldn't want you to have a wasted journey.

Some of the events we work with book quickly.  If you would prefer to book tickets to secure your booking and then contact us to check whether the venue can seat you, we're happy for you to do that.  Should the venue not be able to accommodate your needs for any reason, we will of course cancel and refund your booking.

Alternatively, you can make enquiries before booking and we can reach out and ask if your needs can be met.  Please use our contact form to reach us.   

 

Access Bookings for West End Promotions (external promotions)

Members wishing to make bookings for full-price West End promotions (paid) which we promote via email should follow the instructions given on those particular sites in regards to access bookings.  There is a telephone number on each of those links to call for access bookings.

Alternatively, you can do a quick google search and see what accessibility the venue has and proceed to book online via the links we promote.  Please visit this link to view or download an excellent guide prepared by Official London Theatre which details the accessibility of over 60 London Theatre venues. 

At this time, we do not maintain an active database of accessibility for all London venues.  To ensure that you get the correct information, we advise you that direct specific access enquiries regarding any particular event that is not listed as a seat-filling event to the venue itself.

 

Is membership free?

Yes, membership is completely free so long as you make one booking for a seat-filling show every 3 months.  If you do not make a booking every 3-months, your access to seat-filling opportunities will become restricted.

 

I can’t remember my user name

Your username is the email address you used to register with Central Tickets.

 

I’m having trouble logging into the site

If you are unable to login to site, you will need to reset your password.  If you have already done this and found that you cannot access the site, it means you are still entering the wrong password and the way to correct this is to repeat the process and reset it again.  Please take care to correctly type your new password and choose something that you'll remember, as we cannot access your password to resend it. You can do this by clicking here

 

Can I update my details in my account?

Not at this moment.  To update your details, please use the contact form and tell us the information you’d like us to update and we’ll action it for you.  You can however, update your email preferences from within your account.

 

How do I cancel my booking?

If you need to cancel a booking, you have to let us know at least 3 hours ahead of the event starting.  You can cancel up to three bookings per annum*.  To cancel a booking, use our contact form and we will action your request.  You will then receive an email confirming that your booking has been cancelled.

* The accounts of new members who cancel any of their first three bookings will be closed.

 

Are admin fees refundable if I cancel my booking?

No, admin fees are not refundable.

 

Why do you charge an admin fee per ticket?

You can save hundreds of pounds per year by joining Central Tickets. The only thing you’ll pay is a nominal booking fee per ticket that helps cover our running costs and allows us to bring you these opportunities.

 

How much is the 'nominal booking fee'?

Booking fees range from £3 for a smaller show to £6.50 for a West End show, or Music Concert.

 

What is expected of me in return?

We ask that our members read and agree to our Terms and Conditions before membership is granted. You can find the full breakdown of what is required of you as a member there, however the most important elements of these conditions are:

 

  • Read the collection instructions for every booking
  • Be discreet and make no mention of free or complimentary tickets
  • Be friendly and polite to all staff
  • Collect at least 30 minutes ahead of the event starting.
  • Bring a printed copy or a screen grab of your booking confirmation.
  • Accept the seats you are allocated graciously.
  • Direct any questions to us, never contact the venue.
  • Always collect tickets yourself and don’t share your account
  • Never mention ‘free tickets’ at the venue, or on social media.
  • Dress nicely – smart casual is perfect.
  • Stay for the whole event and show your appreciation with hearty applause.

 

Above all, we ask that you appreciate that you are given access to these ticket offers in exchange for providing a service – to be a reliable, discreet audience member and create a good atmosphere for the rest of the audience to enjoy.

 

How do I book tickets?

Once you have become a member of Central Tickets you’ll be able to login to your account where you will have access to the listings available to you. From there you’ll be able to book tickets for any event you’d like to attend.

 

What events do you have at the moment?

Our event organisers rely upon us for discretion and only our members are able to see the current event listings. However, we can tell you that we help to provide an audience for West End Theatre, fringe theatre, dance shows, opera, the ballet, classical music concerts, cinema, music concerts and more in and around London. 

 

How many seats can I book for each performance?

Our members can book up to six tickets per event, depending on the event and the availability of tickets.

 

Can friends or family use my account?

No, we ask that you do not let anyone else use your account. We trust our members to respect this rule and not allow their friends or family to use their Central Tickets account to book tickets.

 

Can someone else pick up tickets that I’ve booked?

No, we ask that you be present to collect all events that you book to attend. For those who would like their partner to be able to collect tickets, please do encourage your partner to open their own account with Central Tickets.

 

I have a comment or suggestion that I’d like to offer. How may I contact you?

We welcome and value all feedback from visitors and members. If you think that we could improve something, please do let us know. Visit our contact page and get in touch. respond to every message that we receive.