Faq-s | Greater London | Central Tickets

FAQ's

Below are the answers to the questions we are most commonly asked.  If your query is not answered here, please get in touch with us and we'll be happy to answer your questions.


Do you offer telephone support?

No, we're a very small team and need to be able to prioritise our workload.   You can use our contact us form to reach us and we'll get back to you as quickly as we can.


I have a query about my booking, should I contact the venue directly?

No, you must always direct any enquiries to Central Tickets and never contact the venue directly.  This is an important rule of membership


I've made a booking for a West End show via your tix.uk website and I haven't received my booking confirmation.  What should I do?

The tix.uk site we sell discounted offers from (i.e. not Seat Filling), is owned and operated by Encore, so we don't have access to those bookings to resend your confirmation.  We suggest giving them a call on 0207 492 9989, or pinging us an email and we'll call them for you.  Please note that you should not use this number to make enquiries about any seat-filling bookings booked via our site (www.centraltickets.co.uk).


If I make a booking for a seat-filling show, will my seats be together?

Yes, you will be seated together if you buy more than one ticket.


How do I find/filter shows that are outside of London?

Click on the advanced search bar, above the listings to filter listings.   We are predominantly London based.  If you don't see any in your area after filtering the results it means that we don't have any.  Please stay subscribed - it will help us to offer event organisers seat filling services in their area.


Will I lose my membership if I don't book within 3 months?

No, we have changed this rule.  Members must now make at least 1 booking per year to remain a member of Central Tickets.  Please note that we have made exceptions to this rule and it will not apply during COVID lockdown periods.


I have access needs, can I join Central Tickets?

Absolutely - Central Tickets is totally inclusive.   See the notes below to understand how best to use Central Tickets.


Access Bookings for Seat-Filling Opportunities

For seat-filling bookings, the only thing we ask is that you get in touch with us so that we can reach out to the venue on your behalf to make sure they can accommodate you. Sometimes the venues do not have access and we wouldn't want you to have a wasted journey.

Some of the events we work with book quickly.  If you would prefer to book tickets to secure your booking and then contact us to check whether the venue can seat you, we're happy for you to do that.  Should the venue not be able to accommodate your needs for any reason, we will of course cancel and refund your booking.

Alternatively, you can make enquiries before booking and we can reach out and ask if your needs can be met.  Please use our contact form to reach us.


Access Bookings for West End Promotions (external promotions)

Members wishing to make bookings for full-price West End promotions (paid) which we promote via email should follow the instructions given on those particular sites in regards to access bookings.  There is a telephone number on each of those links to call for access bookings.

Alternatively, you can do a quick google search and see what accessibility the venue has and proceed to book online via the links we promote.  Please visit this link to view or download an excellent guide prepared by Official London Theatre which details the accessibility of over 60 London Theatre venues. 

At this time, we do not maintain an active database of accessibility for all London venues.  To ensure that you get the correct information, we advise you that direct specific access enquiries regarding any particular event that is not listed as a seat-filling event to the venue itself.


Is membership free?

Yes, membership is completely free so long as you make one booking for a seat-filling show every 12 months.  If you do not make a booking every 12-months, your access to seat-filling opportunities will become restricted.


I can’t remember my user name

Your username is the email address you used to register with Central Tickets.


I can't remember my password

We don't store your password on our server.  If you have forgotten it, please click here to reset your password.


I’m having trouble logging into the site

If you are unable to login to site, you will need to reset your password.  If you have already done this and found that you cannot access the site, it means you are still entering the wrong password and the way to correct this is to repeat the process and reset it again.  Please take care to correctly type your new password and choose something that you'll remember, as we cannot access your password to resend it. You can do this by clicking here
 

Can I update my details in my account?

Yes, you can update your email address, change your password or edit your email preferences from within your account.  Login and click 'My Account' to get started.  
 

How do I cancel or amend my booking?

If you need to cancel a booking, login in to your account, click 'My Account' and click 'Current Bookings'.  From there, you can cancel or amend your bookings.

* The accounts of new members who cancel any of their first three bookings will be closed.
 

I need to reduce my booking, how can I cancel some of the tickets I've booked? 

You can manage your bookings, by logging into the members area, navigating to 'My Account' and clicking on 'Current Bookings'. From there, you can amend any of the bookings and reduce the number of tickets you've booked. 
 

I've lost my booking confirmation, where can I find it?

You can download copies of your booking confirmations from within your account by logging into the members area, navigating to 'My Account' and clicking on 'Current Bookings'. From there, you can download your booking confirmations.
 

How do I leave feedback?

It's great when our members leave feedback for shows they've seen. Simply login, navigate to 'My Account' and click on 'Leave Feedback' to tell us what you thought.
 

Are admin fees refundable if I cancel my booking?

No, admin fees are not refundable.  We do explain this on our registration form, welcome email, Terms & Conditions and in our rules page.


Why do you charge an admin fee per ticket?

You can save hundreds of pounds per year by joining Central Tickets. The only thing you’ll pay is a nominal booking fee per ticket that helps cover our running costs and allows us to bring you these opportunities. 


How much is the 'nominal booking fee'?

Booking fees range from £4 for a smaller show to £6.50 for a West End show, or Music Concert.


What is expected of me in return?

We ask that our members read and agree to our Terms and Conditions before membership is granted. You can find the full breakdown of what is required of you as a member there, however the most important conditions of membership are:

  • Read the collection instructions for every booking
  • Be discreet and make no mention of free or complimentary tickets
  • Be friendly and polite to all staff
  • Collect at least 30 minutes ahead of the event starting.
  • Bring a printed copy or a screen grab of your booking confirmation.
  • Accept the seats you are allocated graciously.
  • Direct any questions to us, never contact the venue.
  • Always collect tickets yourself and don’t share your account
  • Never mention ‘free tickets’ at the venue, or on social media.
  • Dress nicely – smart casual is perfect.
  • Stay for the whole event and show your appreciation with hearty applause.

Above all, we ask that you appreciate that you are given access to these ticket offers in exchange for providing a service – to be a reliable, discreet audience member and create a good atmosphere for the rest of the audience to enjoy.


How do I book tickets?

Once you have become a member of Central Tickets you’ll be able to login to your account where you will have access to the listings available to you. From there you’ll be able to book tickets for any event you’d like to attend.  Click into any event and click book now and follow the prompts to book tickets.


Where can I find the link for my online event?

Links for online events will be made available within your account within 3 hours of the event beginning.  Please login to your account, navigate to My Account , then Current Bookings and then click Collection Instructions - the link you need will be available there.  If the link is not there, please double check the date of the event - the majority of queries we receive are from people who have confused the date.


Where can I access a recording of an event?

Recordings of online events are generally not made available to our members (even when mentioned during the talks themselves).  Please check your confirmation email, booking reminder or PDF ticket under ‘Collection Instructions’ where we will always detail whether a recording will be made available.


I’ve received the link for an event, but I’m struggling to join

If we’re made aware of any technical issues experienced by any event organiser, we’ll write to you immediately to let you know.  In the meantime, we suggest troubleshooting by trying a different device, or rebooting your connection and trying again. 

Click here to see a video on how to access a zoom link.


What events do you have at the moment?

Our event organisers rely upon us for discretion and only our members are able to see the current event listings. However, we can tell you that we help to provide an audience for West End Theatre, fringe theatre, dance shows, opera, the ballet, classical music concerts, cinema, music concerts and more in and around London. 


Are the West End Deals you promote different to Seat Filling?

Yes, when you join Central Tickets, you'll get access to our members area.  There you'll find all of the seat-filling shows, you can book for an admin fee of £4-6.50 per ticket.  In addition to that, we sell tickets via Encore & Ingresso, for West End and Broadway shows.  Though the majority are, these aren't always discounted and sometimes, we'll promote full price shows if we think they'll be popular with our members.  Discounted offers will always detail the saving or offer in the email that promotes them.  To make it even easier, all discounted offers can be found in the deals tab.  If a show does not appear in this tab, they are not discounted.


How many seats can I book for each performance?

Our members can book up to six tickets per event, depending on the event and the availability of tickets.


Can friends or family use my account?

No, we ask that you do not let anyone else use your account. We trust our members to respect this rule and not allow their friends or family to use their Central Tickets account to book tickets.


Can someone else pick up tickets that I’ve booked?

No, we ask that you be present to collect all events that you book to attend. For those who would like their partner to be able to collect tickets, please do encourage your partner to open their own account with Central Tickets.


Can I gift my booking for an online event to someone?

We can transfer your booking to another member if they have an account with Central Tickets.  If they don’t, you can invite them to register for a free account by visiting our website.  Once they have registered, you can ask us to transfer the booking.


I have a comment or suggestion that I’d like to offer. How may I contact you?

We welcome and value all feedback from visitors and members. If you think that we could improve something, please do let us know. Visit our contact page and get in touch. respond to every message that we receive.